MUReview.net sponsor Past Generation Toys recently had a chance to sit down with Randy Bowen, sculptor extroidinaire! Check out below for some bits, and click HERE for the rest.
A little background, when a collectible statue or bust is given a release date, if all goes according to plan, the item hits the shops on or about that date, pre-orders are fulfilled and everyone is happy. Often though, the stated release date gets pushed back and then promised shipping dates are broken. I then contact those that have bought these items to let them know their item will not only be late, but I don’t know why it was delayed or when it will be released. Understandably the customer is upset. When I’m asked, “why the item is delayed” and I don’t have an answer other than “I don’t know,” I usually am met with an uneasy okay and the customer agrees to wait. Some cancel their order and I have been accused of attempting to pull a “bait and switch” or holding the product to sell it for more to someone else. For the record, I do not do business that way.
Last week, I posted a message on the Past Generation Toys Facebook page, asking for the public’s thoughts on why delivery dates for newly released statues and busts change. Several answers were given and now I wanted to know how close we were. I deal with this problem across the board, with all the companies that make high-end collectibles. This got me to thinking that their must be a reason why statues and busts get delayed, so often. I wanted to speak with someone who does know. Then in hit me. Why not go to the source? I carry Bowen Designs products; why not try to contact the man who turns imagination into art? I’ll contact Mr. Randy Bowen, I thought! So I did and he was happy to answer a few questions about this dilemma. In case you don’t already know, Randy Bowen is a very well respected statue and bust sculptor and the CEO and Owner of Bowen Designs. I boiled down my concerns to two simple questions. Below is the exchange held with Randy:
Why do shipping delays happen with Bowen Designs Products?